Frequently Asked Questions


How do I get technical support on my purchase?

We can only offer support for hardware purchased from us, but we’re more than happy to help you troubleshoot any issues you might be having. We do recommend checking your component compatibility before making any purchases to ensure that everything runs smoothly.
We recommend reading your manuals and checking out some helpful resources online before contacting us with any questions. For many products, the manufacturers website is the best source of information. This will help us provide you with the best and most efficient support possible.
If you do need assistance, please don’t hesitate to open a support ticket with us. Our tech team will get back to you as soon as possible.

What do I do if I have received the damaged item?

In the rare instance that your parcel is damaged, you don’t need to worry. Simply don’t accept the delivery and let us know by opening a support ticket with your order number and a quick description of the issue. We will take care of everything else and ensure you get a replacement as soon as possible.
If you come to discover any damaged items after opening the package, just reach us within 72 hours also through the support ticket link. We kindly request that you take photos of the damage and attach them to the support ticket to help us understand the situation better.
We appreciate your help in making the claims process smoother by keeping the item and the packaging that it came in.

What do I do if I think my product is faulty?

When it comes to certain branded products, we suggest that you visit the manufacturer’s website. They can provide reliable information and even assist with repairs or replacements.
If there are still challenges with your product, don’t hesitate to reach out to our technical support team!

In case our technicians find that the item is faulty and it’s within 30 days of purchase, we’ll happily offer a full refund or replacement. For products purchased over 30 days ago, we’ll return them to the manufacturer for repair or replacement.

Should the returned item turn out to be functioning, we’ll still return it to you, but please note that you’ll be responsible for the postage fees.

Customer Service

If you have any questions, our support team is available to help you. You can contact us by creating a support ticket for the required department and we’ll respond to your request as soon as possible.