Frequently Asked Questions


How do I return an unwanted or faulty item?

To get started, you’ll need to request an RMA number. Don’t worry, it’s easy! Simply log into your account on our website and open a ticket. Once you receive your RMA number, make sure to package the item carefully with all its accessories and manuals. We recommend sending it through a reliable and traceable courier to prevent any issues with loss or damage. And please keep in mind that we cannot accept returns for products with illegal software or items that have been damaged due to neglect, misuse, or an accident. However, we promise to always respect your statutory rights. At TND, we care about our customers and their satisfaction, so don’t hesitate to contact us if you have any doubts or questions!

What do I do if I have received a damaged item?

In the rare instance that your parcel is damaged, you don’t need to worry. Simply don’t accept the delivery and let us know by opening a support ticket with your order number and a quick description of the issue. We will take care of everything else and ensure you get a replacement as soon as possible.

If you come to discover any damaged items after opening the package, just reach us within 72 hours also through the support ticket link above. We kindly request that you take photos of the damage and attach them to the support ticket to help us understand the situation better.
We appreciate your help in making the claims process smoother by keeping the item and the packaging that it came in.

What do I do if I have received an incorrect item?

If you received an incorrect item in your order, we would kindly request that you open a support ticket by logging into your My Account section on our website. Please give us the full details of the item you received and the one that you were expecting. Rest assured, we will investigate and do our best to get back to you as soon as possible.

What do I do if my product is incompatible?

If you’re experiencing any technical incompatibility issues, we want to help! Typically, the manufacturer’s website is the best place to find solutions for these types of problems. However, we understand that sometimes that may not be enough. If you’re still facing issues with your product, we encourage you to get in touch with our technical support team for further assistance. They’re always ready to help and willing to go above and beyond to make sure you’re satisfied with your purchase. You can easily contact them by simply logging into your account on our website and opening up a ticket.

What do I do if my product is not as described?

In the unlikely event that you receive an item that isn’t quite what you expected, please don’t hesitate to reach out to us through our My Account section. By opening a ticket and providing us with all the necessary details, we can work on solving the problem and making things right for you as quickly as possible.

Can I get refund for a non faulty item?

You can easily return any items purchased from our online store within 14 working days of delivery for a refund or exchange. If you need to make a return, just log into the My Account section of our website and open a ticket. We promise to promptly issue an RMA number and provide clear instructions on how to return the item. The product to qualify for a refund, it must be in the original, unused and complete condition.

How long does the refund payment take?

As soon as your refund gets approved, we will be processing the refund payment right away. However, it could take approximately 7 days for your bank to complete the transaction and for the refund to reflect on your account.

Return Policy

If you have received your package and have any questions regarding our return policy and/or any customer complaints, please read our Support & Return Policy below. If the information found below is insufficient or if you need help with interpretation, please contact to submit a support ticket.
To make the support process faster and smoother, please include a brief description of your complaint and your order id number. We try to answer all mail within 24 hours during business days.

Nothing in this Returns Policy will affect your legal rights in relation to faulty or misdescribed goods.

Change of Mind
For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. If you wish to return unwanted products, you must let us know that you want to return them within 14 calendar days from the day after delivery. If your products are split into several deliveries over different days, you have 14 days from the date of the last delivery.

Returned products must be in their original packaging, include all accessories, be in “as new” condition and must not have been used, installed or had any data input onto them.

Any free gifts which were included with your order must also be returned.

Our right to reduce your refund
Please note that we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a shop. For example, if you have opened the packaging of a product and as a result, we cannot re-sell the product at full price. Our standard restocking fee is charged at 20% of the value of the product.

If you have returned your product, but before doing so you claimed any software that is included with your product, we may also reduce your refund to reflect the benefit you have received from claiming the software.

When the right to change your mind does not apply
The right to change your mind does not apply:
if the seal has been broken on any DVDs, CDs, memory cards or software (including games)
if the silver strip on the back of your Software Product Activation Key card has been partially or completely damaged or removed
to unsealed headphones/headsets, for hygiene reasons
if you have asked us to order a product for you specifically, and the product is not in the range of products we generally offer.

Refunding you when you have changed your mind
Once we have received the products back from you, we will give you a refund for the cost of the product (subject to any deductions set out above). Your refund will be by the method you used for payment. You will receive your refund within 14 days from the day on which we receive the product back from you. No refund for delivery will be made.

If the returned item(s) affect any promotional discount or offer then this will be adjusted in your refund. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given. Free game codes should be unused and still hidden.

If products are faulty
All products are guaranteed against hardware faults for a period of 12 months from the date of delivery. If an item is faulty please return it to us so that we can inspect and test it. Please see “How to Return Products” below. If the fault relates to bright or dark/dead pixels, please contact Customer Services so that we can advise you further. This is because not all pixel defects are necessarily considered to be faults, and different manufacturers have different policies in relation to pixel defects. All LCD displays sold at adhere to the ISO 13406-2 Standard in relation to pixel faults.

Please note that this guarantee does not extend to:
defects that arise as a result of fair wear and tear, damage caused by you or another user to the products (whether deliberate or accidental), or your failure to look after the products properly
where you use the product in a way we do not recommend, or you do not follow our instructions in relation to the product
where you have customised or altered the products without our prior written approval.

Any such damage, use, customisation or alteration will invalidate your warranty.

The guarantee also does not cover software or faults that arise as a result of the use of the software.

Before you return a product for testing, please make sure that you have backed up your data. If it is not possible to repair the defect, your data may be lost.

If you let us know about the fault within 30 days of delivery, and inspection and testing show that the item is faulty, you have a choice of a full refund, or to have the product repaired or replaced.

If a fault arises between 30 days and 12 months of the date of delivery, again please return the product to us so that we can inspect and test it. If faulty, in most cases it will be proportionate for us to repair it. If it is disproportionate to repair it, we will replace it instead.

If it’s not possible for us to offer a repair or replacement, or if after a repair or a replacement the fault is not resolved, you can choose to keep the product and receive a partial refund or return the product and receive a full refund.

Sometimes manufacturers provide support direct to end users. The main reason for this is that they would like to ensure that their customers receive the best possible support for their products. If we refer you to a manufacturer your issue will invariably be dealt with a lot quicker.
How to return products

To return products please obtain an RMA number by filling out the Returns Form below. You must enclose the RMA Form with your return.

The return is at your cost. Please ensure you use a reputable provider and a recorded delivery service as you are responsible for the products until we receive them. We will not be responsible for products that are damaged in transit before they reach us. You may wish to insure more expensive items.

If you are returning misdescribed goods, please contact Customer Services for a pre-paid returns label.

When returning products to us (regardless of the reason), it is your responsibility to make sure that the products are properly packaged (ideally in the original packaging). Products should be returned with all accessories and documentation.

Unfortunately, we cannot accept any returns where the serial number and/or other identifying marks have been removed. Without these, we are unable to confirm that the product that is returned was purchased from us.
Returning items that have been tested and are not faulty

If we test a returned item and it is found not to be faulty, we will return the item to you at your cost, which is £9.99 (inc.vat) on a standard-size package. We also reserve the right to charge £19.99 (inc.vat) for the test and admin fee.

Damage in Transit
If any items were damaged in transit, we ask that you report it to us as soon as reasonably possible and within 2 working days. (This is the timescale within which we must report damage to our courier partner). If the items are visibly damaged on receipt, please refuse the delivery and contact us to let us know.
Item Missing or Incorrect Item

If there is an item missing from your order or the wrong item has been sent, then please contact us as soon as possible, and we will do our best to resolve the problem. Please note some time deliveries may arrive to you via multiple carriers usually within 2-3 days apart.

Please visit FAQs which may help to resolve general issues.

Customer Service

If you have any questions, our support team is available to help you. You can contact us by creating a support ticket for the required department and we’ll respond to your request as soon as possible.