Frequently Asked Questions


Can I cancel my order?

We understand that sometimes orders need to be cancelled or returned, and we’re here to help. If your order hasn’t shipped yet, you can easily cancel it by opening a support ticket or giving us a call on 01243 604200.

If your order has already been shipped, no problem!
Just let us know and refuse the delivery when the courier arrives – we’ll take care of the rest and issue a refund for you.

If you need to return or cancel an order within 7 days of receiving it, simply reach out to our returns department by opening a ticket.

Can I change my delivery address?

We would be more than happy to help you change the delivery address of your order before it is dispatched. Our friendly Customer Services team is always ready to lend a hand. You can easily contact us by sending a support ticket through our website. Just make sure to include your order number and the correct delivery address details. We recommend sending the ticket as soon as possible, as our order processing system is automated and usually processes orders within 30 minutes.

Can I change my order?

Making changes to your order before it is shipped is totally possible and easy. You can send us a support ticket by clicking on this link here, or simply give our Customer Services team a call on 01243 604200. We are always happy to assist you with any queries or concerns you may have.

Product has gone unexpectedly out of stock?

We like to keep our customers informed, so if an item you’ve ordered happens to be out of stock, we’ll make sure to send you an email to notify you. We understand that this can be frustrating, but don’t worry, our customer service team is here to help make things right for you.
If you need to make changes to your order, it’s perfectly fine! Simply contact our team and we can make any necessary adjustments or recommend alternative products. We never want to disrupt the shipping process, so we kindly ask for your cooperation in responding to the email so we can quickly dispatch your order.

Customer Service

If you have any questions, our support team is available to help you. You can contact us by creating a support ticket for the required department and we’ll respond to your request as soon as possible.