SHOPPING INFORMATION
All products are delivered for free within 2-3 working days in the UK mainland, and orders are usually sent out on the same day, as long as the order is placed before 3:30 pm. If you require a quicker delivery, you can select the Priority Next Day Service for £3.99 and Saturday delivery for £6.99
However, for Northern Ireland and the Scottish Highlands and Outlying areas, there is only a 2-3 working days service available, at a cost of £15.99.
If you are located in the mainland UK, your order should arrive within 2-3 working days. If you need your order even faster, we offer a Priority Next Day Service. Just place your order before 3:30 pm and we’ll make sure it gets to you right away! Please be aware that if you’re located in Northern Ireland, the Scottish Highlands, or the Outlying areas, the delivery may take a bit longer – up to 2-3 working days. There may also be additional charges for deliveries to these regions. But don’t worry, we’ll do everything we can to get your order to you as swiftly as possible.
It’s easy! Just go to our website and log in to My Account. Then click on the order history tab to see all the details about your past orders and invoices – order numbers, dates, prices, payment info, and more. If you need anything else, please let us know.
We want to make sure that your return process is as smooth as possible. To get started, please reach out to us through the ‘My Account’ section on our website to receive your RMA number. Once you’ve got it, please carefully pack up the item and make sure it’s in its original packaging along with all manuals, cables, disks, etc. We do recommend using a courier service with tracking and insurance to prevent any damage or loss during transit. We will do our best to process your return as quickly as possible, but please keep in mind that items found to have illegal software or have been damaged due to accident, neglect, or misuse cannot be returned. We appreciate your understanding and want to assure you that this policy does not affect your statutory rights. Lastly, we always recommend that you back up your data before returning any product to us, to keep your information safe and secure.
We always keep an eye on the purchasing process so that we never run out of your favorite products. Plus, we make sure to double-check the pricing to get you the best deal possible! If we’re currently out of stock on something you love, don’t worry. Just leave your email address on the product detail page, and we’ll let you know as soon as it’s back in stock.
If you order online then you can pay by debit (Visa Delta/Electron, Switch/Maestro) or credit card (Visa, Mastercard).
If you order by telephone then you can also pay by bank transfer (BACS or CHAPS).
Unfortunately, we do not currently accept payments by American Express or PayPal.
We currently do not accept one-time payment cards.
At Technextday we have taken extensive steps in ensuring that unauthorised parties cannot intercept data transmitted by our users. When you enter your credit/switch card number into the site, the web site is in secure mode which means that the information you type in will be encoded using the Secure Socket Layer system, as used by all reputable online retailers. This is confirmed in your browser with the presence of a padlock symbol.
We also offer Verified by Visa and Mastercard SecureCode also known as 3D secure as an integral part of our checkout. This offers further security by requesting an additional password that only you know to authorise the transaction.
For additional peace of mind, if you are a UK resident using a UK issued card for a transaction over £100 you are automatically protected by Section 75 of the Consumer Credit Act 1974. This means that if a trader charges your card for something that you did not order then the credit card company is equally liable. In practice, this means that the credit card company would refund you for the fraudulent charge whilst making the corresponding charge directly to us.
PRE-DELIVERY HELP
We understand that sometimes orders need to be cancelled or returned, and we’re here to help. If your order hasn’t shipped yet, you can easily cancel it by opening a support ticket or giving us a call on 01243 604200.
If your order has already been shipped, no problem!
Just let us know and refuse the delivery when the courier arrives – we’ll take care of the rest and issue a refund for you.
If you need to return or cancel an order within 7 days of receiving it, simply reach out to our returns department by opening a ticket.
We would be more than happy to help you change the delivery address of your order before it is dispatched. Our friendly Customer Services team is always ready to lend a hand. You can easily contact us by sending a support ticket through our website. Just make sure to include your order number and the correct delivery address details. We recommend sending the ticket as soon as possible, as our order processing system is automated and usually processes orders within 30 minutes.
Making changes to your order before it is shipped is totally possible and easy. You can send us a support ticket by clicking on this link here, or simply give our Customer Services team a call on 01243 604200. We are always happy to assist you with any queries or concerns you may have.
We like to keep our customers informed, so if an item you’ve ordered happens to be out of stock, we’ll make sure to send you an email to notify you. We understand that this can be frustrating, but don’t worry, our customer service team is here to help make things right for you.
If you need to make changes to your order, it’s perfectly fine! Simply contact our team and we can make any necessary adjustments or recommend alternative products. We never want to disrupt the shipping process, so we kindly ask for your cooperation in responding to the email so we can quickly dispatch your order.
ORDER TRACKING INFORMATION
We take the utmost care in selecting the best courier for each product we ship. Our trusted partners include DPD, TNT, and Royal Mail. You can count on us to provide you with tracking information as soon as your order is dispatched, so you can follow your package every step of the way.
If you are located in the mainland UK, your order should arrive within 2-3 working days. If you need your order even faster, we offer a Priority Next Day Service. Just place your order before 3:30 pm and we’ll make sure it gets to you right away! Please be aware that if you’re located in Northern Ireland, the Scottish Highlands, or the Outlying areas, the delivery may take a bit longer – up to 2-3 working days. There may also be additional charges for deliveries to these regions. But don’t worry, we’ll do everything we can to get your order to you as swiftly as possible.
Simply head to the ‘My Accounts’ section of our website to view all your past and present orders and get updates on your delivery status. If you need any help along the way, don’t hesitate to reach out! Our friendly and knowledgeable support team is always here to help. Just send us a quick support ticket and we’ll get you sorted in no time.
There are a couple of stages to processing your order:
1. “Processed”
When you make your order, it goes through a “Processed” stage to confirm that we’ve received your payment and accepted your order. This is just to keep you in the loop and let you know we’re on the job!
2. “Complete”
We’ve got some fantastic news for you: your order has been shipped! You’ll soon receive the tracking information from the courier, so you can keep an eye on your delivery. Just sit back, relax, and your order should arrive on or before the delivery date you selected at checkout.
If all of your products were not included in the parcel you received, you don’t need to worry. Due to the size and type of your order, it may have been shipped from our secondary warehouse and will arrive soon, usually within the time frame suggested at checkout. However, delivery may take a bit longer during weekends or bank holidays. Thank you for your patience! If you have any concerns about your order, please contact us by creating a support ticket.
We understand that mistakes happen and we would love to assist you in any way possible. However, once an order has been dispatched, we are unable to make changes to it.
If you do make an error, the best option would be to cancel the current order via opening a ticket and place a new one with the correct information.
For future orders, please double-check that your Invoice and Delivery address details are correct before submitting your order.
TECHNICAL SUPPORT INFORMATION
We can only offer support for hardware purchased from us, but we’re more than happy to help you troubleshoot any issues you might be having. We do recommend checking your component compatibility before making any purchases to ensure that everything runs smoothly.
We recommend reading your manuals and checking out some helpful resources online before contacting us with any questions. For many products, the manufacturers website is the best source of information. This will help us provide you with the best and most efficient support possible.
If you do need assistance, please don’t hesitate to open a support ticket with us. Our tech team will get back to you as soon as possible.
In the rare instance that your parcel is damaged, you don’t need to worry. Simply don’t accept the delivery and let us know by opening a support ticket with your order number and a quick description of the issue. We will take care of everything else and ensure you get a replacement as soon as possible.
If you come to discover any damaged items after opening the package, just reach us within 72 hours also through the support ticket link. We kindly request that you take photos of the damage and attach them to the support ticket to help us understand the situation better.
We appreciate your help in making the claims process smoother by keeping the item and the packaging that it came in.
When it comes to certain branded products, we suggest that you visit the manufacturer’s website. They can provide reliable information and even assist with repairs or replacements.
If there are still challenges with your product, don’t hesitate to reach out to our technical support team!
In case our technicians find that the item is faulty and it’s within 30 days of purchase, we’ll happily offer a full refund or replacement. For products purchased over 30 days ago, we’ll return them to the manufacturer for repair or replacement.
Should the returned item turn out to be functioning, we’ll still return it to you, but please note that you’ll be responsible for the postage fees.
RETURN & REFUND INFORMATION
To get started, you’ll need to request an RMA number. Don’t worry, it’s easy! Simply log into your account on our website and open a ticket. Once you receive your RMA number, make sure to package the item carefully with all its accessories and manuals. We recommend sending it through a reliable and traceable courier to prevent any issues with loss or damage. And please keep in mind that we cannot accept returns for products with illegal software or items that have been damaged due to neglect, misuse, or an accident. However, we promise to always respect your statutory rights. At TND, we care about our customers and their satisfaction, so don’t hesitate to contact us if you have any doubts or questions!
In the rare instance that your parcel is damaged, you don’t need to worry. Simply don’t accept the delivery and let us know by opening a support ticket with your order number and a quick description of the issue. We will take care of everything else and ensure you get a replacement as soon as possible.
If you come to discover any damaged items after opening the package, just reach us within 72 hours also through the support ticket link above. We kindly request that you take photos of the damage and attach them to the support ticket to help us understand the situation better.
We appreciate your help in making the claims process smoother by keeping the item and the packaging that it came in.
If you received an incorrect item in your order, we would kindly request that you open a support ticket by logging into your My Account section on our website. Please give us the full details of the item you received and the one that you were expecting. Rest assured, we will investigate and do our best to get back to you as soon as possible.
If you’re experiencing any technical incompatibility issues, we want to help! Typically, the manufacturer’s website is the best place to find solutions for these types of problems. However, we understand that sometimes that may not be enough. If you’re still facing issues with your product, we encourage you to get in touch with our technical support team for further assistance. They’re always ready to help and willing to go above and beyond to make sure you’re satisfied with your purchase. You can easily contact them by simply logging into your account on our website and opening up a ticket.
In the unlikely event that you receive an item that isn’t quite what you expected, please don’t hesitate to reach out to us through our My Account section. By opening a ticket and providing us with all the necessary details, we can work on solving the problem and making things right for you as quickly as possible.
You can easily return any items purchased from our online store within 14 working days of delivery for a refund or exchange. If you need to make a return, just log into the My Account section of our website and open a ticket. We promise to promptly issue an RMA number and provide clear instructions on how to return the item. The product to qualify for a refund, it must be in the original, unused and complete condition.
As soon as your refund gets approved, we will be processing the refund payment right away. However, it could take approximately 7 days for your bank to complete the transaction and for the refund to reflect on your account.
Customer Service
If you have any questions, our support team is available to help you. You can contact us by creating a support ticket for the required department and we’ll respond to your request as soon as possible.
