Frequently Asked Questions


Which couriers do you use?

We take the utmost care in selecting the best courier for each product we ship. Our trusted partners include DPD, TNT, and Royal Mail. You can count on us to provide you with tracking information as soon as your order is dispatched, so you can follow your package every step of the way.

How long will delivery take?

If you are located in the mainland UK, your order should arrive within 2-3 working days. If you need your order even faster, we offer a Priority Next Day Service. Just place your order before 3:30 pm and we’ll make sure it gets to you right away! Please be aware that if you’re located in Northern Ireland, the Scottish Highlands, or the Outlying areas, the delivery may take a bit longer – up to 2-3 working days. There may also be additional charges for deliveries to these regions. But don’t worry, we’ll do everything we can to get your order to you as swiftly as possible.

How can I track my order?

Simply head to the ‘My Accounts’ section of our website to view all your past and present orders and get updates on your delivery status. If you need any help along the way, don’t hesitate to reach out! Our friendly and knowledgeable support team is always here to help. Just send us a quick support ticket and we’ll get you sorted in no time.

What does order status mean?

There are a couple of stages to processing your order:

1. “Processed”
When you make your order, it goes through a “Processed” stage to confirm that we’ve received your payment and accepted your order. This is just to keep you in the loop and let you know we’re on the job!

2. “Complete”
We’ve got some fantastic news for you: your order has been shipped! You’ll soon receive the tracking information from the courier, so you can keep an eye on your delivery. Just sit back, relax, and your order should arrive on or before the delivery date you selected at checkout.

Why is part of my order missing?

If all of your products were not included in the parcel you received, you don’t need to worry. Due to the size and type of your order, it may have been shipped from our secondary warehouse and will arrive soon, usually within the time frame suggested at checkout. However, delivery may take a bit longer during weekends or bank holidays. Thank you for your patience! If you have any concerns about your order, please contact us by creating a support ticket.

Can I change my delivery address after dispatch?

We understand that mistakes happen and we would love to assist you in any way possible. However, once an order has been dispatched, we are unable to make changes to it.
If you do make an error, the best option would be to cancel the current order via opening a ticket and place a new one with the correct information.
For future orders, please double-check that your Invoice and Delivery address details are correct before submitting your order.

Customer Service

If you have any questions, our support team is available to help you. You can contact us by creating a support ticket for the required department and we’ll respond to your request as soon as possible.