Frequently Asked Questions


Delivery charges for orders from the Online Shop?

All products are delivered for free within 2-3 working days in the UK mainland, and orders are usually sent out on the same day, as long as the order is placed before 3:30 pm. If you require a quicker delivery, you can select the Priority Next Day Service for £3.99 and Saturday delivery for £6.99

However, for Northern Ireland and the Scottish Highlands and Outlying areas, there is only a 2-3 working days service available, at a cost of £15.99.

How long will delivery take?

If you are located in the mainland UK, your order should arrive within 2-3 working days. If you need your order even faster, we offer a Priority Next Day Service. Just place your order before 3:30 pm and we’ll make sure it gets to you right away! Please be aware that if you’re located in Northern Ireland, the Scottish Highlands, or the Outlying areas, the delivery may take a bit longer – up to 2-3 working days. There may also be additional charges for deliveries to these regions. But don’t worry, we’ll do everything we can to get your order to you as swiftly as possible.

Where can I view/print my sales invoice?

It’s easy! Just go to our website and log in to My Account. Then click on the order history tab to see all the details about your past orders and invoices – order numbers, dates, prices, payment info, and more. If you need anything else, please let us know.

How can I return an item?

We want to make sure that your return process is as smooth as possible. To get started, please reach out to us through the ‘My Account’ section on our website to receive your RMA number. Once you’ve got it, please carefully pack up the item and make sure it’s in its original packaging along with all manuals, cables, disks, etc. We do recommend using a courier service with tracking and insurance to prevent any damage or loss during transit. We will do our best to process your return as quickly as possible, but please keep in mind that items found to have illegal software or have been damaged due to accident, neglect, or misuse cannot be returned. We appreciate your understanding and want to assure you that this policy does not affect your statutory rights. Lastly, we always recommend that you back up your data before returning any product to us, to keep your information safe and secure.

Will you restock items indicated as “out of stock?”

We always keep an eye on the purchasing process so that we never run out of your favorite products. Plus, we make sure to double-check the pricing to get you the best deal possible! If we’re currently out of stock on something you love, don’t worry. Just leave your email address on the product detail page, and we’ll let you know as soon as it’s back in stock.

What payment methods do you accept?

If you order online then you can pay by debit (Visa Delta/Electron, Switch/Maestro) or credit card (Visa, Mastercard).
If you order by telephone then you can also pay by bank transfer (BACS or CHAPS).

Unfortunately, we do not currently accept payments by American Express or PayPal.

We currently do not accept one-time payment cards.

What online security measures you adapt?

At Technextday we have taken extensive steps in ensuring that unauthorised parties cannot intercept data transmitted by our users. When you enter your credit/switch card number into the site, the web site is in secure mode which means that the information you type in will be encoded using the Secure Socket Layer system, as used by all reputable online retailers. This is confirmed in your browser with the presence of a padlock symbol.

We also offer Verified by Visa and Mastercard SecureCode also known as 3D secure as an integral part of our checkout. This offers further security by requesting an additional password that only you know to authorise the transaction.

For additional peace of mind, if you are a UK resident using a UK issued card for a transaction over £100 you are automatically protected by Section 75 of the Consumer Credit Act 1974. This means that if a trader charges your card for something that you did not order then the credit card company is equally liable. In practice, this means that the credit card company would refund you for the fraudulent charge whilst making the corresponding charge directly to us.

Frequently Asked Questions


Can I cancel my order?

We understand that sometimes orders need to be cancelled or returned, and we’re here to help. If your order hasn’t shipped yet, you can easily cancel it by opening a support ticket or giving us a call on 01243 604200.

If your order has already been shipped, no problem!
Just let us know and refuse the delivery when the courier arrives – we’ll take care of the rest and issue a refund for you.

If you need to return or cancel an order within 7 days of receiving it, simply reach out to our returns department by opening a ticket.

Can I change my delivery address?

We would be more than happy to help you change the delivery address of your order before it is dispatched. Our friendly Customer Services team is always ready to lend a hand. You can easily contact us by sending a support ticket through our website. Just make sure to include your order number and the correct delivery address details. We recommend sending the ticket as soon as possible, as our order processing system is automated and usually processes orders within 30 minutes.

Can I change my order?

Making changes to your order before it is shipped is totally possible and easy. You can send us a support ticket by clicking on this link here, or simply give our Customer Services team a call on 01243 604200. We are always happy to assist you with any queries or concerns you may have.

Product has gone unexpectedly out of stock?

We like to keep our customers informed, so if an item you’ve ordered happens to be out of stock, we’ll make sure to send you an email to notify you. We understand that this can be frustrating, but don’t worry, our customer service team is here to help make things right for you.
If you need to make changes to your order, it’s perfectly fine! Simply contact our team and we can make any necessary adjustments or recommend alternative products. We never want to disrupt the shipping process, so we kindly ask for your cooperation in responding to the email so we can quickly dispatch your order.

Customer Service

If you have any questions, our support team is available to help you. You can contact us by creating a support ticket for the required department and we’ll respond to your request as soon as possible.